Frequently Asked Questions
Delivery, shipping, returns Show all answers
How long does delivery take?
For items in stock in our warehouse delivery, courier delivery will take up to 3-4 days, but will often be quicker. Unfortunately we cannot specify a specific time for delivery.
For items that we do not stock in our warehouse, delivery times will vary as they will be specially ordered in for you.
Check the "Delivery & Returns" tab on each product page for specific delivery times on each product.
*For chairs and desks - "If the goods are being delivered to a private address, the end user will be contacted prior to despatch of the goods to arrange a delivery date."
How much does shipping cost?
£5 (ex VAT) - FLAT RATE SHIPPING ON WEB ORDERS
Order anything from us on the web and the total shipping charge is only £5 (ex VAT).
Can you ship items outside the UK?
Yes, for shipping outside the UK you can contact us on 0845 345 0010 for a shipping quote.
What is your return policy?
We offer a 14-day return policy on items we keep in our warehouse (Sale or Return items). You must phone to obtain a returns note. Goods must then be returned in their original packaging with the original Delivery Note and Returns Note enclosed. We do not refund the outward carriage charge nor do we pay for the cost of return.
Some items are not stored in our warehouse and have to be specially ordered in. These items are excluded from our 14-day return policy.
Please see the "Delivery & Returns" tab on each product page for specifics on each product.
What happens if my item is damaged or faulty?
In the very unlikely event the item is faulty we will collect it, handle all delivery charges, and either refund it or provide you with a replacement. Please let us know within 24 hours of receipt of the item to make a valid claim.
Do you provide weekend services?
Standard delivery is Monday-Friday; Saturday may be available at an extra charge. Please contact us for special arrangements.
Do you supply next day delivery?
We process all orders within 24 hours, but we cannot guarantee anything less than 3-4 days due to delays that are beyond ours and the courier's control.
Can I have items shipped to multiple addresses?
Yes we offer this facility. Click “Checkout with Multiple Addresses” from the Basket page.
Will the delivery courier move my items upstairs/into another room?
Delivery will be made by courier to the ground floor entrance. They are not insured to carry equipment beyond this.
Payments and pricing Show all answers
What payment methods do you accept?
We accept all major credit and debit card payments.
We also accept Purchase Order Numbers. Please see “What is a purchase order number?” below
How does Posturite secure my personal and card details?
Posturite takes your personal security very seriously.
All your personal and card details are protected by 128 SSL encryption meeting PCI security standards.
PAYMENTS ARE SECURELY PROCESSED BY OUR TRUSTED THIRD PARTY SAGE PAY, WHO HANDLE TRANSACTIONS FOR OVER 32,000 BUSINESSES IN THE UK. WE DO NOT HAVE ANY DIRECT ACCESS TO YOUR CARD DETAILS.
Why are all your prices stated exclusive of VAT?
Many of our business customers require this to calculate costs independent of VAT. You will find prices inclusive of VAT in your summary on the basket page. UK VAT is currently 20%.
What is a purchase order number?
Purchase Order Numbers allow you to complete purchases without providing card details.
In many organisations a Purchase Order Number request has to be made before an order can be placed. By using a Purchase Order Number, everyone involved in the purchasing process can track the order by referring to the unique number as a standard reference.
Please check with your organisation whether they use Purchase Order Numbers before placing the order. We have no way of verifying every unique number, so a wrongly provided number will not allow us to complete your order.
Placing orders Show all answers
How do I place an order online?
Placing an order online is very simple.
Browse product category pages using the navigation bar at the top. From each category page you can click through to specific products where you will find detailed product information & photos, with options to add to basket.
Alternatively you can search a specific product using the search box at the bottom left of the navigation bar.
Once you have reached the product page, complete any customisation options available and then click the “Add to Basket” button.
You can reach your basket to review your item any time from the top right of the screen. Once you have all your items, click “Proceed to Checkout” to be taken to the secure checkout where you will provide your delivery, billing and payment details. You will also be given a summary before confirming your order.
Can I place an order over the phone?
Yes, we can take your order by phone Monday-Friday, 9am-5pm, by phoning 0845 345 0010. Just tell us the items you would like and we can take your payment and delivery details and arrange your order. Please note that we can only accept payment via a credit or debit card.
What information is required to place an order online?
We require a billing and delivery address. The billing address must match your card details. You can provide a different billing and delivery address if required.
We will need to securely take your payment details.
You will be shown a summary before you confirm your order.
How do I place an order if I need to be invoiced?
We will always provide an invoice with your order.
What happens once I have placed my order?
You should be sent a confirmation email with a summary shortly after confirming your order. If you do not receive one within a few hours, please contact us.
We will then send you an invoice and contact you with any special delivery requirements, such as home visit chair or desk setup.
Account setup Show all answers
How do I setup an account?
You can create an account from here. You will also be given the option to create an account during checkout, if you do not have one already.
What are the benefits of setting up an account?
- Proceed through checkout faster when making a purchase
- Check the status of orders
- View past orders
- Make changes to your account information
- Change your password
- Store alternative addresses (for shipping to different business addresses)
We take your privacy very seriously. We will never spam you or pass on your details to third parties. We will not send you promotional offers unless you sign up to our newsletter.
I make a lot of orders for ergonomic goods. Can you offer me discounts?
Yes, we can offer discounts to regular customers making bulk orders. To find out more contact us on 0845 345 0010 (9am-5pm, Monday-Friday).
Once I have setup an account can I change my details?
Yes. Log into your account with your email and password and you can manage all your details.
Can I purchase without setting up an account?
Yes we provide this facility. Setting up an account is entirely optional.
However we recommend setting up an account so that your address details can be securely saved (SSL data encryption) in order to save time on future purchases. We also take your privacy very seriously and will never spam or give your details away to third parties.
Equipment set-up Show all answers
Can you set up my equipment at my home or place of work?
We actively encourage professional set-up of desks and ergonomic chairs since wrongly set-up equipment will not give you the full benefits.
We will contact you within 48 hours of taking your order to arrange a convenient time and date for one of our own ergonomic experts to come to you and setup your desk or chair for free. We will offer the next available appointment that suits you. You can contact us as soon as you make your purchase to make arrangements if you prefer.
The expert will come to your premises on the agreed date and set-up will take no longer than 30 mins. They will fine-tune adjustments and give you advice on future use.
PLEASE NOTE: The delivery of the item by courier and appointment with an expert will be different times and dates. The delivery courier will not be an ergonomic expert and cannot help you with set-up.
Is equipment set up free?
Yes if you have purchased a chair or desk from us set up is free of charge.
There a number of chair models we do not setup.
- Positiv R600, S600, U600.
- HAG Capisco models.
- Kneeling chairs.
Assessments Show all answers
How do I arrange a workstation assessment?
We have workstation assessors all over the UK.
Assessments typically take 30 minutes. Our experts will let you know how to improve the ergonomics of your working environment and can provide advice on meeting Display Screen Equipment (DSE) regulations.
Contact Show all answers
How can I contact Posturite?
Fill out our online contact form
Telephone: 0845 345 0010
Opening hours: 9am-5pm Monday-Friday