Steria hands out the plaudits for our customer service

Keith gives us a glowing report for our work with Steria

Gold StarsWe have always prided ourselves on our excellent customer service. It’s what drives the whole business and helps us maintain our position as the country’s leading provider of ergonomic solutions for the workplace.

We don’t expect praise for what we do well. But we won’t deny that we’re chuffed to bits when a customer does take the trouble to let us know that we’re doing okay. Happily, that happens fairly frequently. We don’t usually make a big song and dance about it. After all, it’s business as usual as far as we’re concerned.

However, we were particularly struck by one recent endorsement which we received from Keith Bell, head of health & safety for Steria, a Paris-headquartered multinational company that delivers IT-enabled business services to help public and private sector organisations to operate more efficiently and profitably.

Founded in 1969, Steria has offices in Europe, India, North Africa and SE Asia and 2010 revenue of €1.69 billion. Twenty per cent of Steria's capital is owned by its employees, and the company is listed on the Euronext Paris market.

Keith has personally managed the Service Level Agreement we have had with Steria for seven years. It covers around 5,000 employees based at 100 locations across the UK.  Over this period we have dealt with hundreds of referrals from the company.

Keith writes: “Our SLA with Posturite is extremely cost-effective to us and enables an efficient, expert approach to the issue of musculoskeletal disorders in the workplace and helps us to ensure compliance with applicable Regulations.

“Working with Posturite is very much a partnership rather than simply a service provider.  I have a dedicated and extremely professional Account Manager, Mark Walker, who addresses the odd issue that arises from time to time in an efficient and timely manner. He takes ownership of problems and sees them through to an appropriate conclusion ensuring I’m kept in the loop along the way.

“Contact with Posturite’s customer service department is smooth and professional. I receive regular reports detailing work they have carried out for us, and my HR colleagues and I meet with our dedicated customer service department representative and Mr Walker at least on an annual basis to ensure a high level of service is maintained.

“Posturite’s network of field-based assessors ensures that they respond to assessment requests in a timely manner, feedback from employees, managers and my network of health & safety representatives is always positive. I recall words such as polite, professional and courteous being used in feedback from colleagues.

“I would not hesitate to recommend Posturite to any prospective client and I can see the Steria – Posturite partnership lasting for many years.”

After that, there’s not a lot more we can say – apart from a big thank-you to Keith and Steria. We look forward to continuing to provide him and the business with excellent customer service for many years to come.