Delivery, installation and set up

We deliver, we install, we support, we recycle

Have your new products delivered and set up at a time convenient to you with our market-leading delivery partner. Trained technicians will make sure you’re as comfortable and confident as possible with your purchase – and they’ll even conveniently remove and recycle all the packaging afterwards so you’re ready to go.

Chair and desk delivery, installation, set up and support

Our delivery partners will have you comfortably set up and familiarised with your chair and/or desk at the time of delivery. They’ll also take away the packaging and, if you selected the option, remove your old furniture for recycling.

You’ll also be provided with an introductory leaflet to help you get comfortably positioned at your workstation, and you’ll have access to videos and advice sheets on our online product help hub - as well as a support number to speak to our product team.

Personal experience

Our delivery technicians are exceptionally well trained and understand that a personal service is needed to make sure that not only are the chairs and desks delivered when you want them, but that users are advised on how best to reap the ergonomic benefits of their new products.

What to expect

With our full delivery, installation and set up service, we will:

Assemble icon

Assemble and set up your products at the time of delivery, with instructions on use

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Offer immediate support and expertise from trained technicians

Provide aftercare

Provide back up support from online videos, live chat and phone support


We will also be minimising our impact on the environment by:

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Removing and recycling packaging as standard

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Reducing our carbon footprint with fewer visits

The delivery and installation service process

We want to take the confusion out of the delivery process by keeping you informed every step of the way.


The White Glove process

Frequently asked questions


FAQ Show all answers

  • How much is the full delivery, set up and installation service?

    Please see our delivery options page for pricing and further information.

  • Can we offer delivery, installation and set up to all locations?

    We can offer delivery, installation and setup to UK Mainland* and Isle of Wight (surcharges apply) only. *Not available in Highlands and Islands, Northern or Republic of Ireland.

  • Can you choose a delivery date and time?

    Standard delivery times are between the hours of 09:00-18:00. You will receive a text SMS message on the morning of delivery to notify you of an AM or PM slot. You will also receive a call or text SMS 1-hour prior to delivery.

  • What is the lead time from point of order to delivery and set up?

    We offer next day delivery for in-stock chairs and desks. Please be aware that each item has different estimated lead times which are displayed below the 'Add To Basket' button on the respective product page.

  • Do you take away and recycle packaging?

    Yes, with the delivery, set up and installation service we take away and recycle all packaging as standard.

  • What further support and aftercare do you offer?

    We will provide you with an introductory leaflet with access to our online product help hub, where you can find how-to video set up and familiarisation guides - as well as live chat and a support number to speak to our product team.

  • What if I'm happy to assemble and set up my own chair or desk?

    There is no obligation to use our full delivery and set up service. You can also choose to have your chair or desk delivered by courier for self assembly and set up.

    You'll have access to our online product help hub, where you'll find how-to video assembly guides and advice to get you comfortably positioned - as well as live chat and a support number to speak to our product team.

    Please see our delivery options page for more information.

  • What if I choose to set up my own chair or desk and then can't figure out how to do it?

    Please visit our online product help hub, where you'll find how-to video assembly guides and advice to get you comfortably positioned - as well as live chat and a support number to speak to our product team. If you are still having issues, we offer a standalone chair set up service.