Q: My gas stem seems a little stiff – is this normal?
Sometimes, over time, the gas stem can become a little stiff when trying to adjust the height. A quick and easy fix for this is using WD-40 or Vaseline. Apply a light layer of grease to the gas stem, then try adjusting the gas stem 3-4 times. The gas stem should now adjust easily.
Q: How do I change the height of my chair?
There is a lever on the left hand side of your HAG Conventio Wing, which adjusts the height of your seat. Lift this lever to adjust the height to a point where you are comfortable, then release the lever to lock in place.
Still having problems?
Please give our customer services team a call on +44 (0) 345 345 0010.
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Need more than one chair? However big or small your project is, we have a dedicated service to support you. Not only will you get expert advice, trials, delivery and set-up, but you’ll also benefit from great discounts on bulk orders.
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