Q: How do I adjust the back angle of my chair?
There is a paddle on the right hand side of your chair with ‘BACK’ written on it. Lift this paddle to adjust the back angle of your BodyBilt. Release the paddle to lock in place.
Q: My gas stem seems a little stiff – is this normal?
Sometimes, over time, the gas stem can become a little stiff when trying to adjust the height. A quick and easy fix for this is using WD-40 or Vaseline. Apply a light layer of grease to the gas stem, then try adjusting the gas stem 3-4 times. The gas stem should now adjust easily.
Q: Can my seat slide forward?
On the left hand side of your chair there is a paddle with ‘SLIDE’ written on it. Lift this to adjust your seat to a comfortable position. Release the paddle to lock in. We recommend about 4 fingers width between the edge of your seat and the back of your knee.
Q: I have lumbar support in my backrest, how do I adjust this?
On the BodyBilt, the lumbar support comes with a lumbar pump. Use the pump to inflate the lumbar support to optimal comfort.
If you need to deflate your lumbar, simply push the button on the pump.
Q: My chair didn’t come with a neck rest. Can I order one to add on myself?
The 5526/5526NAV chair comes with a neckrest. However the 5525/5525NAV doesn’t, so you cannot retro-fit a neckrest to this chair.
Q: How do I stop the rocking motion of my chair?
There is a paddle on the right hand side of your chair with ‘TILT’ written on it. Push the paddle down to lock the tilt motion. To release the tilt motion, simply lift the paddle.
Q: We have hot-desking and I want to adjust the backrest height – how do I do this?
The backrest works on a ratchet system. Simply lift the backrest to your required height. If you would like it lowered, lift the backrest to the very top and it will drop down to the lowest setting.
Still having problems?
Please give our customer services team a call on +44 (0) 345 345 0010.
Contact us about your seating project
Need more than one chair? However big or small your project is, we have a dedicated service to support you. Not only will you get expert advice, trials, delivery and set-up, but you’ll also benefit from great discounts on bulk orders.
To request a no-obligation quote, or to discuss your requirements further, please fill out our contact form and we will get back to you as soon as possible.
We do not keep stock in our warehouse. We will order this item from our supplier.
We will process your order in 24 hours. This item may take up to 2-4 working weeks for delivery, though will typically be faster. If the goods are being delivered to a private address, the end user will be contacted prior to despatch of the goods to arrange a delivery date.
This item is non-returnable
Due to the bespoke nature of this product, that it's specifically made for you, this item is non-returnable.
Please ensure you consider your purchase carefully before ordering. If in the very unlikely event the item is faulty we will collect it and either refund it or provide you with a replacement.
Please let us know within 24 hours of receipt of the item to make a valid claim.
Free chair setup service
Upon receiving your chair, please email firstname.lastname@example.org or call +44 (0) 345 345 0010 to arrange your complimentary chair setup.