Q: My gas stem seems a little stiff – is this normal?
Sometimes, over time, the gas stem can become a little stiff when trying to adjust the height. A quick and easy fix for this is using WD-40 or Vaseline. Apply a light layer of grease to the gas stem, then try adjusting the gas stem 3-4 times. The gas stem should now adjust easily.
Q: Can my seat slide forward?
There is a handle on the left hand side of your H09 Excellence. Pull this up to adjust the seat slide. Once happy with the position, let go of the handle. About four fingers width between the front edge of the seat and the hollow of the knee provides good blood circulation.
Q: I have lumbar support in my backrest, how do I adjust this?
On the back of your HÅG H09 Excellence there is a handle on the lumbar pad. Push this lever in and adjust the height of the backrest. Once happy with the lumbar position, let go of the handle.
Q: My chair didn’t come with a neckrest – can I order one to add on myself?
Unfortunately, you cannot retro-fit a neckrest to this chair.
Q: How do I adjust the back angle of my chair?
Unfortunately, you cannot adjust the backrest angle on the H09 Excellence.
Q: How do I stop the rocking motion of my chair?
There is a small lever on the right hand side of the chair. Push the lever forwards to lock the tilt motion. To unlock the tilt motion, push the lever backwards.
There is a tension wheel underneath your H09 Excellence. Turn the wheel clockwise to decrease the tension, and anticlockwise to increase the tension.
Q: We have hot-desking and I want to adjust the backrest height – how do I do this?
Unfortunately, you cannot adjust the height of the backrest on your H09 Excellence.
Q: My seat has become worn over time – can I just swap a new one for the old one?
You can swap seat pads over on this chair, however we will need to send an Installation Technician out to swap these over for you.
Please contact our customer services team on +44 (0) 345 345 0010 to order your new seat pad and arrange an appointment for an Installation Technician.
Still having problems?
Please give our customer services team a call on +44 (0) 345 345 0010.
Contact us about your seating project
Need more than one chair? However big or small your project is, we have a dedicated service to support you. Not only will you get expert advice, trials, delivery and set-up, but you’ll also benefit from great discounts on bulk orders.
To request a no-obligation quote, or to discuss your requirements further, please fill out our contact form and we will get back to you as soon as possible.
We do not keep stock in our warehouse. We will order this item from our supplier.
We will process your order in 24 hours. This item may take up to 4-6 working weeks for delivery, though will typically be faster. If the goods are being delivered to a private address, the end user will be contacted prior to despatch of the goods to arrange a delivery date.
This item is non-returnable
Due to the bespoke nature of this product, that it's specifically made for you, this item is non-returnable.
Please ensure you consider your purchase carefully before ordering. If in the very unlikely event the item is faulty we will collect it and either refund it or provide you with a replacement.
Please let us know within 24 hours of receipt of the item to make a valid claim.
Free chair setup service
Upon receiving your chair, please email email@example.com or call +44 (0) 345 345 0010 to arrange your complimentary chair setup.