Q: How do I adjust the back angle of my chair?
On the right hand side of your Positiv P-Sit there is a lever. Lift this to adjust your backrest angle. Once you are comfortable, release the lever to lock the back angle in place.
Q: My gas stem seems a little stiff – is this normal?
Sometimes, over time, the gas stem can become a little stiff when trying to adjust the height. A quick and easy fix for this is using WD-40 or Vaseline. Apply a light layer of grease to the gas stem, then try adjusting the gas stem 3-4 times. The gas stem should now adjust easily.
Q: Can my seat slide forward?
On the left hand side of your Positiv P-Sit you will find the seat slide adjustment. About four fingers width between the front edge of the seat and the hollow of the knee provides good blood circulation.
Q: I have lumbar support in my backrest – how do I adjust this?
On the back of your P-Sit backrest is a lumbar pump. Use the pump to inflate the lumbar support to optimal comfort.
If you need to deflate your lumbar, simply push the valve button on the pump.
Q: How do I stop the rocking motion of my chair?
There is a tilt lock on the left hand side of your Positiv P-Sit. Push the lever down to lock the tilt motion.
Q: We have hot-desking and I want to adjust the backrest height – how do I do this?
Your Positiv P-Sit backrest works using a Ratchet Back Height Adjustment. Lift the backrest to adjust the back higher. Once it reaches the top, the backrest will fall to the bottom (the lowest setting).
Q: My seat pad is worn from years of use – can I just swap a new one for the old one?
You can swap the pads over. However, you will need to contact our customer services team on +44 (0) 345 345 0010 to arrange this, as this will need to be completed by one of our install technicians.
Still having problems?
Please give our customer services team a call on +44 (0) 345 345 0010.
Contact us about your seating project
Need more than one chair? However big or small your project is, we have a dedicated service to support you. Not only will you get expert advice, trials, delivery and set-up, but you’ll also benefit from great discounts on bulk orders.
To request a no-obligation quote, or to discuss your requirements further, please fill out our contact form and we will get back to you as soon as possible.
We do not keep stock in our warehouse. We will order this item from our supplier.
We will process your order in 24 hours. This item may take up to 2-4 working weeks for delivery, though will typically be faster. If the goods are being delivered to a private address, the end user will be contacted prior to despatch of the goods to arrange a delivery date.
This item is non-returnable
Due to the bespoke nature of this product, that it's specifically made for you, this item is non-returnable.
Please ensure you consider your purchase carefully before ordering.If in the very unlikely event the item is faulty we will collect it and either refund it or provide you with a replacement. Please let us know within 24 hours of receipt of the item to make a valid claim.