Q: My gas stem seems a little stiff – is this normal?
Sometimes, over time, the gas stem can become a little stiff when trying to adjust the height. A quick and easy fix for this is using WD-40 or Vaseline. Apply a light layer of grease to the gas stem, then try adjusting the gas stem 3-4 times. The gas stem should now adjust easily.
Q: Can I adjust the height of my stool?
To adjust the seat height, sit on your ONGO Stool. Press the inner disk under the seat on one side only to tilt the disk as you would a lever.
Q: My seat has become worn over time – can I change it?
With the ONGO stool you can change the seat covers. To remove your seat cover, secure the base of the foot with both of your feet and pull on the seat while turning it. Then loosen the four screws of the retaining ring and remove the cover.
To put a cover on the ONGO stool, pull it tightly and evenly over the seat cushion. Use the retaining ring to push the tick ring along the edge of the cover to the seat and secure the ring again by tightening the four screws. Then push the seat back on the gas stem and secure it on the cone by sitting on it several times.
Still having problems?
Please give our customer services team a call on +44 (0) 345 345 0010.
We do not keep stock in our warehouse. We will order this item from our supplier.
We will process your order in 24 hours. This item may take up to 2-4 working weeks for delivery, though will typically be faster. If the goods are being delivered to a private address, the end user will be contacted prior to despatch of the goods to arrange a delivery date.
This item is non-returnable
Due to the bespoke nature of this product, that it's specifically made for you, this item is non-returnable.
Please ensure you consider your purchase carefully before ordering. If in the very unlikely event the item is faulty we will collect it and either refund it or provide you with a replacement.
Please let us know within 24 hours of receipt of the item to make a valid claim.
Free chair setup service
Upon receiving your chair, please email firstname.lastname@example.org or call +44 (0) 345 345 0010 to arrange your complimentary chair setup.