Q: How do I adjust the angle of my seat?
There is a lever on the right hand side at the back which adjusts your seat angle on your Jumper Stool. Pull the lever up and simultaneously lean forward. The saddle seat tilts, and provides a sound and healthy back posture.
Q: My gas stem seems a little stiff – is this normal?
Sometimes, over time, the gas stem can become a little stiff when trying to adjust the height. A quick and easy fix for this is using WD-40 or Vaseline. Apply a light layer of grease to the gas stem, then try adjusting the gas stem 3-4 times. The gas stem should now adjust easily.
Still having problems?
Please give our customer services team a call on +44 (0) 345 345 0010.
We do not keep stock in our warehouse. We will order this item from our supplier.
We will process your order in 24 hours. Please allow up to 5-7 working days for delivery, though times will often be faster than this.
This item is non-returnable
Due to the bespoke nature of this product, that it's specifically made for you, this item is non-returnable.
Please ensure you consider your purchase carefully before ordering. If in the very unlikely event the item is faulty we will collect it and either refund it or provide you with a replacement.
Please let us know within 24 hours of receipt of the item to make a valid claim.
Free chair setup service
Upon receiving your chair, please email email@example.com or call +44 (0) 345 345 0010 to arrange your complimentary chair setup.