Q: Why are the Apple Keys not working on my keyboard?
Make sure you have the keyboard in MAC mode. There is a switch located underneath the keyboard labelled with a PC or MAC position. Make sure it is in the MAC position.
Q: What should I do if I think I have a defective key?
If the key is not producing any characters or the wrong character, the Keyboard may be defective. Please test the keyboard on another computer system and if it is still experiencing the same results, contact our customer services team on +44 (0) 345 345 0010. Note that the wrong character display is often the result of key re-mapping, the wrong language selection or the NUMLOCK being on.
Q: Why doesn’t my insert key work in Word 2007 or higher?
The insert key being used to control overtyping was disabled in these versions due to support issues.
This function can be restored by following these procedures:
Click the Office Button, then Word Options, then Advanced (on left menu), under the Editing Options, check the Use insert key to control overtype mode Do not click use overtype mode under submenu or insert key will be disabled. You will now be able to use the Insert key once you return to typing your document.
Q: The keyboard does not work when the computer resumes from sleep mode unless I unplug and plug back in the USB keyboard. How do I fix this?
Configure to make the computer wake, when any key is pressed:
- From the device manager, navigate to and expand the Keyboards section
- Select the device from the list and RT Click, select Properties
- Navigate to the Power Management tab and ensure that the setting: Allow this device to wake the computer. is checked.
Q: What should I do if the computer won’t boot or the keyboard is not recognised?
Make sure the keyboard is connected directly to the computer systems PS/2 or USB port depending on which Keyboard model is being used.
We have seen some issues with using a PS/2 to USB adaptor. Please use a PS/2 to USB Converter as it not only changes the Plug type to fit the computer system, it includes smart Circuitry to convert the signals.
If you have ruled out the Converter and have tried all possible ports on the computer system, try connecting to a different type of computer to determine if the issue is the computer system or the keyboard. If this still doesn’t resolve the issue, please contact our customer services team on +44 (0) 345 345 0010.
Q: What should I do if the USB device is not detected, or it shows as Unknown Device?
This is commonly an issue with the motherboard. The motherboard needs to be reset, and will only reset if the computer is completely disconnected from its power source.
To resolve the problem, follow these simple steps:
- Shut down Windows
- Unplug the computer completely from the power source for 1 minute
- Plug in and restart Windows
- Shut down Windows
- Remove the battery from the laptop for 1 minute
- Re-insert the battery and restart Windows
Still having problems?
Please give our customer services team a call on +44 (0) 345 345 0010.