Q: What should I do if the keys do not strike correctly?
Give the keyboard a clean, make sure it is free of dust, dirt and foreign matter.
Turn the keyboard upside down to allow for any foreign debris, such as hair, food or dust to fall out.
We recommend that you periodically use compressed air to blow dust out of the hard-to-clean crevices in the keyboard.
Please do not remove any keys/parts from the keyboard as this invalidates the warranty.
Q: How do I check the USB connection between the computer and the USB?
Unplug and re-plug the USB
Connect the wireless USB to another port on the same computer. If you have multiple USB ports plug the wireless transceiver into a different USB port on the same computer.
Refresh the wireless connection – press the button on the wireless USB & press the connect button on the underside of the device.
Still having problems?
Please give our customer services team a call on +44 (0) 345 345 0010.