Q: What should I do if the USB device is not detected, or it shows as Unknown Device?
This is commonly an issue with the motherboard. The motherboard needs to be reset, and will only reset if the computer is completely disconnected from its power source.
To resolve the problem, follow these simple steps:
- Shut down Windows
- Unplug the computer completely from the power source for 1 minute
- Plug in and restart Windows
Q: What should I do if my Piano keyboard is not functioning?
Make sure there are no loose connections, try connecting your Piano keyboard to the computer by using a different USB port.
If this doesn’t resolve the issue, try plugging the Piano keyboard into another computer...
- Shut down computer
- Plug your Piano keyboard into the correct port
- Restart the computer, this should now work
Q: What should I do if my Piano keyboard still isn't functioning?
The Piano keyboard may be defective and needs returning if the warranty is still valid, please contact our customer services team on +44 (0) 345 345 0010 to arrange an exchange or return.
Q: What should I do if the keys do not strike correctly?
Give the Piano keyboard a clean, making sure it is free of dust, dirt and foreign matter.
Turn the Piano keyboard upside down to allow for any foreign debris, such as hair, food or dust to fall out.
We recommend that you periodically use compressed air to blow dust out of the hard-to-clean crevices in the Piano keyboard.
Please do not remove any keys/parts from the Piano keyboard as this invalidates the warranty.
Q: What should I do if the wrong characters are typed?
First follow the steps for ‘What should I do if the keys do not strike correctly’.
If this doesn’t resolve the issue, connect the Piano keyboard to another computer. If this doesn’t work then the Piano keyboard may be defective and needs returning if the warranty is still valid. Please contact our customer services team on +44 (0) 345 345 0010.
Still having problems?
Please give our customer services team a call on +44 (0) 345 345 0010.
This is an item we keep stock in our warehouse.
If the item is currently in stock we will process your order in 24 hours. Please allow up to 3-4 working days for delivery, though times will often be faster than this.
30 day return
If you change your mind and your item is unused and in its original condition, we can give you a full refund when you return it within 30 days with your proof of purchase e.g. confirmation email or order number.
The goods must be returned during business hours, carriage paid, in perfect condition in their original packaging, with the Returns Note enclosed.
If you are returning an item because of an error on our part or because it is faulty/damaged, please contact us to advise when the item is packaged up and ready for collection.
If goods are returned due to a fault on the item, this will be tested and if faulty, a replacement will be issued. If no fault is found, the item will be returned back to you.
Please note that if you wish to exchange an item, you will need to return the original item for a full refund, then place a new order (which will include delivery costs again).
For more detailed information on our returns policy and any right you have to return goods under the Consumer Contracts Regulations 2013, please visit our 'Returns and refunds' page, accessed from the footer.