Q: The cursor movement is too fast. Can I change the settings?
When installed, the D2 Mouse is to be used like a traditional computer mouse. However, the D2 Mouse has an extremely fast and precise reading device which may require adjusting. Try calibrating the D2 Mouse the same way as a traditional computer mouse. Or adjust the DPI settings (see below).
Q: How do I adjust the DPI settings?
On the D2 Mouse the DPI switch is located under the mouse, use this switch to adjust the DPI settings. Please note: Once the power is shut off after using the D2 Mouse, the DPI setting will return to its default setting, 1200 DPI.
Q: What should I do if the LED repeatedly flashes red?
This is an indication that the battery needs recharging. Please note: Do not recharge non-rechargeable batteries.
Q: What should I do if the LED repeatedly flashes green?
This is an indication that the battery is currently recharging.
Q: How do I know when the batteries need to be recharged?
When the battery needs recharging the LED on the mouse will display a red light. When the battery is fully charged, a green light will be displayed. With everyday usage, the battery will last approximately 1 month before recharging is needed. Remember to recharge the battery before you use the mouse the first time. Please note: Do not try to charge non-rechargeable batteries.
Q: What kind of battery is supplied with the D2 Mouse?
A rechargeable AAA 1.2V NiMH battery is included with the wired Penclic Mouse. Non-rechargeable AAA batteries can be used as well, LR 03/AAA/1.5V Alkaline. Please note: Do not try to charge non-rechargeable batteries.
Q: What should I do if the mouse stops working?
Energy saving mode starts after 10 minutes on the wired Penclic Mouse. Press left click, right click or middle click on the mouse to resume use. If the D2 Mouse doesn’t start after the 10 minutes, please try connecting the USB into another computer, as it could be an issue with the computer. If the D2 Mouse still doesn’t work, it could be defective. Please contact our customer services team on +44 (0) 345 345 0010.
Still having problems?
Please give our customer services team a call on +44 (0) 345 345 0010.