Q: The cursor movement is too fast. Can I change the settings?
When installed, the R2 Mouse is to be used like a traditional computer mouse. However, the R2 Mouse has an extremely fast and precise reading device which may require adjusting. Try calibrating the R2 Mouse the same way as a traditional computer mouse. Or adjust the DPI settings (see below).
Q: How do I adjust the DPI settings?
On the R2 Mouse the DPI switch is located under the mouse, use this switch to adjust the DPI settings. Please note: Once the power is shut off after using the R2 Mouse, the DPI setting will return to its default setting, 1200 DPI.
Q: What should I do if the LED repeatedly flashes red?
This is an indication that the battery needs recharging. Please note: Do not recharge non-rechargeable batteries.
Q: What should I do if the LED repeatedly flashes green?
This is an indication that the battery is currently recharging.
Q: How do I know when the batteries need to be recharged?
When the battery needs recharging the LED on the mouse will display a red light. When the battery is fully charged, a green light will be displayed. With everyday usage, the battery will last approximately 1 month before recharging is needed. Remember to recharge the battery before you use the mouse the first time. Please note: Do not try to charge non-rechargeable batteries.
Q: What kind of battery is supplied with the R2 Mouse?
A rechargeable AAA 1.2V NiMH battery is included with the wireless Penclic Mouse. Non-rechargeable AAA batteries can be used as well, LR 03/AAA/1.5V Alkaline. Please note: Do not try to charge non-rechargeable batteries.
Q: What should I do if the mouse stops working?
Energy saving mode starts after 10 minutes on the wireless Penclic Mouse. Press left click, right click or middle click on the mouse to resume use. If the R2 Mouse doesn’t start after the 10 minutes, please try connecting the USB into another computer, as it could be an issue with the computer. If the R2 Mouse still doesn’t work, it could be defective. Please contact our customer services team on +44 (0) 345 345 0010.
Still having problems?
Please give our customer services team a call on +44 (0) 345 345 0010.
This is an item we keep stock in our warehouse.
If the item is currently in stock we will process your order in 24 hours. Please allow up to 3-4 working days for delivery, though times will often be faster than this.
30 day return
If you change your mind and your item is unused and in its original condition, we can give you a full refund when you return it within 30 days with your proof of purchase e.g. confirmation email or order number.
The goods must be returned during business hours, carriage paid, in perfect condition in their original packaging, with the Returns Note enclosed.
If you are returning an item because of an error on our part or because it is faulty/damaged, please contact us to advise when the item is packaged up and ready for collection.
If goods are returned due to a fault on the item, this will be tested and if faulty, a replacement will be issued. If no fault is found, the item will be returned back to you.
Please note that if you wish to exchange an item, you will need to return the original item for a full refund, then place a new order (which will include delivery costs again).
For more detailed information on our returns policy and any right you have to return goods under the Consumer Contracts Regulations 2013, please visit our 'Returns and refunds' page, accessed from the footer.