Q: Why is double-clicking on my Intuos tablet difficult?
Make sure you are tapping the tablet twice in the same area and quickly. If you find this difficult, you can use the side switch to double-click.
Q: Why is clicking on my Intuos tablet difficult?
Adjust the Tip Feel to a lighter setting. This can be found in the ‘Wacom Tablet Properties’.
Q: Can I use the pen from my old Intuos tablet?
Unfortunately not, as the new versions of the Intuos tablet use a different pen technology which isn’t compatible with older Intuos tablets.
Q: How long can I use my Intuos tablet before I need to charge it?
On average, the battery lasts for 5 days under normal use. You can use your Intuos tablet whilst it is charging, but make sure the wireless mode is switched off.
Q: How do I deactivate the touch feature?
On the top right of the tablet there is a ‘Touch Toggle’ switch which activates/deactivates the touch feature.
Still having problems?
Please give our customer services team a call on +44 (0) 345 345 0010.
This is an item we keep stock in our warehouse.
If the item is currently in stock we will process your order in 24 hours. Please allow up to 3-4 working days for delivery, though times will often be faster than this.
30 day return
If you change your mind and your item is unused and in its original condition, we can give you a full refund when you return it within 30 days with your proof of purchase e.g. confirmation email or order number.
The goods must be returned during business hours, carriage paid, in perfect condition in their original packaging, with the Returns Note enclosed.
If you are returning an item because of an error on our part or because it is faulty/damaged, please contact us to advise when the item is packaged up and ready for collection.
If goods are returned due to a fault on the item, this will be tested and if faulty, a replacement will be issued. If no fault is found, the item will be returned back to you.
Please note that if you wish to exchange an item, you will need to return the original item for a full refund, then place a new order (which will include delivery costs again).
For more detailed information on our returns policy and any right you have to return goods under the Consumer Contracts Regulations 2013, please visit our 'Returns and refunds' page, accessed from the footer.