Q: What should I do if my HandShoeMouse cursor is moving by itself or jumping to the screen edge?
A reflective surface may cause pointer drift and jump to the screen edge. Put the HandShoeMouse on a non-reflective mouse pad, such as a fabric pad.
Q: What should I do if my HandShoeMouse cursor seems sluggish or moves randomly to mouse movement?
The HandShoeMouse is probably on a reflective surface. Put it on a completely non-reflective surface, such as a cotton mouse pad. If the mouse tracks properly on white printer paper, it is working properly. The mouse surface must be completely flat for proper tracking.
Q: What should I do if my Wireless HandShoeMouse isn’t responding to any movement or clicks?
Please connect the charging cable to be sure the mouse has power. Press the little black button underneath your wireless HandShoeMouse (this sits under the QA sticker) and hold the button for 3 seconds. Let go of the button and click it once (the blue LED light should come on). Your mouse should now work.
Still having problems?
Please give our customer services team a call on +44 (0) 345 345 0010.
This is an item we keep stock in our warehouse.
If the item is currently in stock we will process your order in 24 hours. Please allow up to 3-4 working days for delivery, though times will often be faster than this.
30 day return
If you change your mind and your item is unused and in its original condition, we can give you a full refund when you return it within 30 days with your proof of purchase e.g. confirmation email or order number.
The goods must be returned during business hours, carriage paid, in perfect condition in their original packaging, with the Returns Note enclosed.
If you are returning an item because of an error on our part or because it is faulty/damaged, please contact us to advise when the item is packaged up and ready for collection.
If goods are returned due to a fault on the item, this will be tested and if faulty, a replacement will be issued. If no fault is found, the item will be returned back to you.
Please note that if you wish to exchange an item, you will need to return the original item for a full refund, then place a new order (which will include delivery costs again).
For more detailed information on our returns policy and any right you have to return goods under the Consumer Contracts Regulations 2013, please visit our 'Returns and refunds' page, accessed from the footer.