Q: How do I check and reset the power?
Check the batteries – these may need changing.
Reset the power to device:
- If your device has a power switch, turn the device off
- Remove the batteries and reinstall them
- If your device has a power switch, turn the device on
Q: How do I check the USB connection between the computer and the USB?
Unplug and re-plug the USB
Connect the wireless USB to another port on the same computer. If you have multiple USB ports plug the wireless transceiver into a different USB port on the same computer.
Refresh the wireless connection – press the button on the wireless USB & press the connect button on the underside of the device.
Still having problems?
Please give our customer services team a call on +44 (0) 345 345 0010.
This is an item we keep stock in our warehouse.
If the item is currently in stock we will process your order in 24 hours. Please allow up to 3-4 working days for delivery, though times will often be faster than this.
30 day return
If you change your mind and your item is unused and in its original condition, we can give you a full refund when you return it within 30 days with your proof of purchase e.g. confirmation email or order number.
The goods must be returned during business hours, carriage paid, in perfect condition in their original packaging, with the Returns Note enclosed.
If you are returning an item because of an error on our part or because it is faulty/damaged, please contact us to advise when the item is packaged up and ready for collection.
If goods are returned due to a fault on the item, this will be tested and if faulty, a replacement will be issued. If no fault is found, the item will be returned back to you.
Please note that if you wish to exchange an item, you will need to return the original item for a full refund, then place a new order (which will include delivery costs again).
For more detailed information on our returns policy and any right you have to return goods under the Consumer Contracts Regulations 2013, please visit our 'Returns and refunds' page, accessed from the footer.