Q: What should I do if the pointer is difficult to control or requires too much arm movement?
- Go to Control Panel, Mouse, and set the pointer speed slider to the middle
- Check the box for Enhance Pointer Precision
- Press the Pointer Speed button on the side to light up three indicators lights to the MD setting
- Press the button on the bottom of the mouse until the light is blue
Q: What should I do if the pointer moves by itself?
A reflective surface may cause pointer drift. Put the VerticalMouse on a non-reflective mouse pad, such as a fabric pad.
Q: How do I disable a button?
Any button can be disabled by installing the driver and selecting the None function at the top of the pull-down menu.
Q: What should I do if the pointer jumps to the screen edge?
The mouse is probably on a reflective surface. Put it on a completely non-reflective surface, such as a cotton mouse pad.
Q: What should I do if the pointer seems sluggish or moves randomly in response to mouse movement?
The mouse is probably on a reflective surface. Put it on a completely non-reflective surface, such as a cotton mouse pad. If the mouse tracks properly on white printer paper, it is working properly. The mouse surface must be completely flat for proper tracking.
Still having problems?
Please give our customer services team a call on +44 (0) 345 345 0010.
We do not keep stock in our warehouse. We will order this item from our supplier.
We will process your order in 24 hours. Please allow up to 5-7 working days for delivery, though times will often be faster than this.
30 day return
If you change your mind and your item is unused and in its original condition, we can give you a full refund when you return it within 30 days with your proof of purchase e.g. confirmation email or order number.
The goods must be returned during business hours, carriage paid, in perfect condition in their original packaging, with the Returns Note enclosed.
If you are returning an item because of an error on our part or because it is faulty/damaged, please contact us to advise when the item is packaged up and ready for collection.
If goods are returned due to a fault on the item, this will be tested and if faulty, a replacement will be issued. If no fault is found, the item will be returned back to you.
Please note that if you wish to exchange an item, you will need to return the original item for a full refund, then place a new order (which will include delivery costs again).
For more detailed information on our returns policy and any right you have to return goods under the Consumer Contracts Regulations 2013, please visit our 'Returns and refunds' page, accessed from the footer.