Q: What should I do if the pointer is difficult to control or requires too much arm movement?
- Go to Control Panel, Mouse, and set the pointer speed slider to the middle
- Check the box for Enhance Pointer Precision
Q: What should I do if the pointer moves by itself?
A reflective surface may cause pointer drift. Put the Oyster Mouse on a non-reflective mouse pad, such as a fabric pad.
Q: What should I do if the pointer jumps to the screen edge?
The mouse is probably on a reflective surface. Put it on a completely non-reflective surface, such as a cotton mouse pad.
Q: What should I do if the pointer seems sluggish or moves randomly in response to mouse movement?
The mouse is probably on a reflective surface. Put it on a completely non-reflective surface, such as a cotton mouse pad. If the mouse tracks properly on white printer paper, it is working properly. The mouse surface must be completely flat for proper tracking.
Still having problems?
Please give our customer services team a call on +44 (0) 345 345 0010.
We do not keep stock in our warehouse. We will order this item from our supplier.
We will process your order in 24 hours. This item may take up to 2-4 working weeks for delivery, though will typically be faster. If the goods are being delivered to a private address, the end user will be contacted prior to despatch of the goods to arrange a delivery date.
This item is non-returnable. If in the very unlikely event the item is faulty we will collect it and either refund it or provide you with a replacement. Please let us know within 24 hours of receipt of the item to make a valid claim.