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How to add an email address to your safe sender list

Set up your email client to ensure you receive important Posturite notification emails straight into your inbox. You’ll need to add [email protected] and [email protected] to your safe sender list.

Email clients (such as Outlook, Gmail, Apple Mail, and others) filter incoming messages into spam or junk folders to keep unwanted and suspicious mail out of inboxes. These filters sometimes mistakenly move legitimate Posturite emails into the wrong folder.

To avoid missing important Posturite notification emails about your order, please take the following steps to confirm Posturite emails reach your inbox.

Adding the Posturite address onto your safe sending list

Most email clients provide a 'safe sender' or 'whitelist' option for trusted contacts in the address book.

We send all vital Posturite email notifications, including invoices, billing information and delivery status from [email protected] and [email protected]. To ensure that you receive emails from this address’ we recommend that you add these to your safe sender list, a process that is sometimes called 'whitelisting'.

How to whitelist using common email clients

To add a trusted contact in some of the most popular email clients, make sure every member of your business takes the following steps below.

Outlook.com

If Outlook.com delivers a legitimate message to junk, you have two options:

  • Mark a received campaign as Not Junk.
    • 'Open' the junk folder and right-click the message. Click 'Not Junk'.
  • Add your From email to the Safe Recipient list.
    • Click the 'gear icon', and choose 'Options'. Click the 'Safe and Blocked Senders' link, click 'Safe Senders', and input the message’s From email address.

For additional information about Outlook.com, visit the Outlook.com Support Page.

Gmail (desktop and mobile)

If Gmail delivers a legitimate message to spam, you have two options:

  • Mark a received campaign as Not Spam.
    • 'Open' the spam folder and click or tap the message. Click 'Not Spam'.
  • Add your From email to the address book.
    • 'Open' the contact list, click or tap 'New Contact', and input the address.

For additional information about Gmail, visit the Gmail Support Page.

Mail (Apple iOS mobile devices)

If Mail delivers a legitimate message to junk, you have two options:

  • Teach Mail's filter to allow future messages.
    • 'Open' the junk folder and find the message. 'Move' the message into the inbox.
  • Add your From email to the address book.
    • 'Open' the message, and tap the 'From' email address. Then tap 'Create New Contact' to input the address in the contacts list.

For additional information about the Mail app, visit the Apple Support Page.

Apple Mail (desktop)

If Apple Mail delivers a legitimate message to junk, you have two options:

  • Teach Apple Mail's filter to allow future messages.
    • 'Open' the junk folder and find the message. 'Move' the message into the inbox.
  • Add your From email to the address book.
    • 'Open' the message, 'right-click' the sender email address, and choose 'Add to Contacts'.

For additional information about Apple Mail, visit the Apple Mail Support Page.

AOL Webmail

If AOL Webmail delivers a legitimate message to spam, you have two options:

  • Mark a received campaign as Not Spam.
    • 'Open' the spam folder and click the message. Click the 'OK, Not Spam' button.
  • Add your From email to the address book.
    • Click 'Contacts' in the navigation panel, and click the 'New Contact' icon. Input the email address and click the 'Add Contact' button.

For additional information about AOL Webmail, visit the AOL Support Page.

Yahoo Mail

If Yahoo Mail delivers a legitimate message to spam, your subscriber can do two things.

  • Mark a received campaign as Not Spam.
    • 'Open' the spam folder, click the message, and click 'Not Spam'.
  • Add your From email address to the address book.
    • 'Open' the message and click the 'Add to contacts' button next to the From email address.

For additional information about Yahoo Mail, visit the Yahoo Support Page.