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Delivery, installation and set up

We deliver, we install, we support, we recycle

Have your new products delivered and set up at a time convenient to you with Product Care, our market-leading delivery partner. Trained technicians will make sure you’re as comfortable and confident as possible with your purchase – and they’ll even conveniently remove and recycle all the packaging afterwards so you’re ready to go.

Chair and desk delivery, installation, set up and support

Our delivery partners Product Care will have you comfortably set up and familiarised with your chair and/or desk at the time of delivery. They’ll also take away the packaging and, if you selected the option, remove your old furniture for recycling.

You’ll also be provided with an introductory pamphlet to help you get comfortably positioned at your workstation, and you’ll have access to videos and advice sheets on our online product help hub - as well as a support number to speak to our DSE team.

About Product Care

As one of the UK’s leading premium delivery companies, Product Care is the perfect partner to support our growing client base. The company already successfully provides similar services to hundreds of well-known brands throughout the UK.

Personal experience

Product Care technicians are exceptionally well trained and understand that a personal service is needed to make sure that not only are the chairs and desks delivered when you want them, but that users are advised on how best to reap the ergonomic benefits of their new products.

What to expect

With our full delivery, installation and set up service, we will:

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Assemble and set up your products at the time of delivery, with instructions on use

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Offer immediate support and expertise from trained technicians

Provide aftercare

Provide back up support from online videos, live chat and phone support


We will also be minimising our impact on the environment by:

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Removing and recycling packaging as standard

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Reducing our carbon footprint with fewer visits

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Recycling your old chairs and desks as an option

Removal and recycling

Removing an old chair or desk isn’t most people’s idea of fun. Our delivery technicians can safely remove your old chair and/or desk and recycle it for you.

The removal and recycling service can be added onto the delivery, installation and set up option at an additonal cost. All suitable parts will be recycled in accordance with the Producer Responsibility Obligations (Packaging Waste) Regulations 2007.

The Product Care process

We want to take the confusion out of the delivery process by keeping you informed every step of the way.


The product Care process
Frequently asked questions

FAQ Show all answers

  • How much is the full delivery, set up and installation service?

    Please see our delivery options page for pricing and further information.

  • Can we offer delivery, installation and set up to all locations?

    We can offer delivery, installation and setup to the majority of the UK, with a few exceptions: Firkwell (KW), Inverness (IV), Perth (PH), Paisley (PA).

  • Can you choose a delivery date and time?

    Yes, a 3-hour delivery slot can be chosen using Product Care’s booking portal.

  • What is the lead time from point of order to delivery and set up?

    Typically 2-5 days for stock chairs and desks. Please be aware that each item has different estimated lead times which are displayed below the 'Add To Basket' button on the respective product page.

  • Do you take away and recycle packaging?

    Yes, with the delivery, set up and installation service we take away and recycle all packaging as standard.

  • Can you remove and recycle my old chair/desk?

    Yes. The removal and recycling service can be added onto the delivery, installation and set up option. It is not available with standard courier delivery.

  • How much is the removal and recycling service?

    Please see our delivery options page for pricing and further information.

  • What further support and aftercare do you offer?

    We will provide you with an introductory pamphlet with access to our online product help hub, where you can find how-to video set up and familiarisation guides - as well as live chat and a support number to speak to our DSE team.

  • What if I'm happy to assemble and set up my own chair or desk?

    There is no obligation to use our full delivery and set up service. You can also choose to have your chair or desk delivered by courier for self assembly and set up.

    You'll have access to our online product help hub, where you'll find how-to video assembly guides and advice to get you comfortably positioned - as well as live chat and a support number to speak to our DSE team.

    Please see our delivery options page for more information.

  • What if I choose to set up my own chair or desk and then can't figure out how to do it?

    Please visit our online product help hub, where you'll find how-to video assembly guides and advice to get you comfortably positioned - as well as live chat and a support number to speak to our DSE team. If you are still having issues, we offer a standalone chair set up service.