Additional Information
- Record and Play Back - Smartpens record everything you write and hear so you’ll never miss a word. Replay your meetings or lectures simply by tapping on your notes
- Share notes and pencasts as images
- Save, Search and Organize - Echo Desktop saves your notes and recordings to your computer for fast, easy access to what’s important. Search for words within your notes and find what you need fast.
- Sleek, ergonomic design - Anti-roll body design
- ARM 9 processor
- 96 x 18 OLED display
- 2GB NAND flash
- Lithium ion rechargeable battery (non-removable)
- Weight = 36 g
- Length = 158 mm
- Mac OS® X 10.8.5 and above
- 300 MB free disk space
- Available USB 2.0 port
- Internet connection
- Windows® System Requirements : Windows 7 or Windows 8 and above
- 300 MB free disk space
- Available USB 2.0 port
- Internet connection
Q: What should I do if my Livescribe won’t work after charging?
Only charge your Smartpen with the included micro-USB cable, as this could damage the Smartpen and stop it from working.
Q: What should I do if my battery doesn't seem to last for very long?
Your Smartpen contains a lithium-ion battery which is not replaceable. If left in an uncharged state for an extended period of time, the battery will lose its capacity. You can prevent this by going through a complete cycle each month by draining the Smartpen all the way down, then giving it a complete charge for 2.5 hours. If you need to store your Smartpen for a while, please make sure it’s fully charged before storing your Smartpen. If this doesn’t resolve the issue, please contact our customer services team on +44 (0) 345 345 0010.
Q: What should I do if my Smartpen is acting sluggish?
If your Smartpen acts sluggish or non-responsive when you interact with the printed paper controls, there may be dirt in the infrared camera lens area. Gently clean the lens with an alcohol wipe or cotton swab. If this doesn’t resolve the issue, please contact our customer services team on +44 (0) 345 345 0010.
Q: What should I do if my Livescribe has stopped working?
Regularly clean the exterior of your Smartpen with a clean, soft cloth dampened lightly with water. While cleaning, do not pour water on your Smartpen or submerge the Smartpen in water. Your Smartpen is not waterproof. Exposure to water inside the Smartpen will damage the electronic components and nullify your warranty. Do not leave the Smartpen exposed in damp environments.
Q: What should I do if my Livescribe appears to be broken?
Do not attempt to open the Smartpen, disassemble it, remove the battery, or attempt to replace the battery yourself. This runs the risk of electric shock, fire, personal injury, property damage or damage to your Smartpen, as well as voiding the limited warranty.
Still having problems?
Please give our customer services team a call on +44 (0) 345 345 0010.
Delivery
Non-warehouse stock
We do not keep stock in our warehouse. We will order this item from our supplier.
Delivery time
We will process your order in 24 hours. This item may take up to 2-4 working weeks for delivery, though will typically be faster. If the goods are being delivered to a private address, the end user will be contacted prior to despatch of the goods to arrange a delivery date.
Returns
This item is non-returnable. If in the very unlikely event the item is faulty we will collect it and either refund it or provide you with a replacement. Please let us know within 24 hours of receipt of the item to make a valid claim.
