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Managed service

Would you like a smooth, efficient system for managing back pain and other workstation-related issues across your organisation? Our managed service team can implement and run your entire DSE health and safety system — or they can help fill in any gaps by providing support on an ad-hoc basis.

Tell us what you need

How our managed service works

Outsource the management of your DSE or workstation assessment process to our in-house team of experts. DSE and workstation assessments can create a number of tasks that are time consuming and require a range of specialist skills to deliver effectively.

Managed services can provide value by streamlining these processes and outsourcing them to our team of experts. We can support both the implementation of a new roll-out, or fit into an existing streamlined process. Using our team of fully qualified DSE assessors and support teams to provide a range of services from user management, through to triage and formal assessment services.

Whether looking for an end-to-end outsourced service, or simply support at a specific point in the process, our team can implement a workflow to suit your requirements and culture.

Whichever route you’ve taken or plan to take, we can help. In three simple steps you’ll be on your way to better-organised, more cost-efficient and effective workstation assessments that not only meets your legal obligations, but keeps staff comfortable, healthy and able to do their best work.

Get started in 3 simple steps:

Get in touch

Get in touch

Agree plan of action

Agree plan of action

Implement

Implement

Your dedicated case manager will your main point of contact throughout our work together. Whenever you have an issue, a question, or a job to carry out, they’ll be there to help you get the job done with any back-up needed from our team of DSE experts.

What our managed service involves

You control how much or how little we take on for you. We can establish a complete DSE system from scratch, or fill in wherever you need guidance or a few extra hands on deck. Our ultimate goal with any level of managed service is to make sure you have a smooth-running system for giving employees the support they need before issues spiral into costly, productivity-draining problems.

Posturite managed services can be filtered into two streams:

  • Administration tasks
    • Managing systems
    • Allocating resources
    • Keeping an audit trail
  • Direct contact tasks
    • Assessments
    • Training

Here are some of the main ways we can help:

DSE assessment implementation

Setting up or managing DSE self-assessment software

If you don’t already, we highly recommend you use self-assessment software as step one in your organisation’s DSE process. This way all DSE users can run through a series of checks on themselves to determine any risks before they become a problem.

We recommend this because:

  • It’s cost-effective
  • It doesn’t take much time
  • Data is managed and stored securely online
  • Users are guided through checks without need for an assessor
  • Issues are flagged up automatically
  • You can make data-driven decisions about where to invest
  • You can easily generate reports and audits
DSE assessment implementation

Do you have a self-assessment software in mind? If so we can manage it for you. Whether rolling out a new process, or managing an existing process, our team can support you by keeping user data up to date with a variety of options available to manage starters, leavers, reminders and schedules. We recommend Q-Pulse WorkRite e-learning by Ideagen — originally developed by our own team and now owned by a globally-renowned tech firm.

If you don’t have or want to implement an e-learning system, we can help create a manual process and recommend how to manage this effectively, with support where needed from our health and safety consultancy team.

Triage service

Triage service

Prioritising action based on self-assessment results

Smart organisation from the offset will save you huge amounts of money and time. Our team make sure major risks are qualified and resources are allocated where they’re needed. Simple, streamlined and effective.

A standard managed service workflow focuses on issues generated by the self-assessment process. Priority is given to staff who report musculoskeletal discomfort or pain, as well as other higher risk issues such as inadequate or broken furniture, pregnancy and disability. Outside of this, it is usually recommended that automated advice or other learning resources are used to resolve lower risk issues, with the option to revert to the managed service team if there is a need.

DSE advice

Personalised tips, infographics and other resources

Our case managers are all experienced DSE assessors and are always on hand to offer basic DSE or workstation guidance as part of a triage or agreed process. This could include detail on how best to set up a workstation or chair, the importance of breaks and other postural or ergonomic guidance. Further learning resources could be provided at this point, or even some direct recommendations for effective ergonomic adjustments.

DSE advice
Assessment and consultation services

Assessment and consultation services

Higher level help

Where there is a need to escalate issues to a formal assessment, our team can direct staff to an internal process (e.g. Occupational Health), or engage our own range of assessment services. This can range from a remote telephone consultation, through to on-site Level 1 assessments or higher level ergonomic assessments.

For any disability assessments, our enablement team can be referred.

Equipment support

Expert recommendations and provision

There may be requirements for alternative equipment recommendations. Our team will be able to provide recommendations from our extensive portfolio of options, or work from agreed list of recommended items. This can be a list agreed with Posturite or other suppliers that may be contracted to provide furniture and other equipment solutions.

Once equipment has been delivered, a follow up discussion to ensure that equipment is in situ and some guidance will be provided to ensure appropriate use.

Equipment support
Audit trail

Audit trail

Securely auditable data at your finger tips

Whether using WorkRite or other agreed processes, our team will keep a full audit trail of contact points, discussions, recommendations and escalations.

Reporting and management information

Easily generated reports

Our team can create bespoke reports to offer an overview for a range of typical management data or service level agreement requirements.

Reporting and management information

Above all, our managed service is extremely flexible based on the specific requirements or existing processes in place. Our implementation team will thoroughly discuss how the managed service needs to work and build a workflow to meet those requirements.

Why choose Posturite?

A full team at your disposal

A full team at your disposal

Our managed service team are fully employed and in-house, including specialist implementation managers, case managers and system and process administrators.

Following implementation, you will have an appointed case manager who will be the main point of contact for any contracts and manage most cases. During major roll outs, sufficient resources will be provided so that cases are responded to in a timely and efficient manner.

Highly experienced and flexible

Highly experienced and flexible

Whether you are a small business with no dedicated health and safety resource, or a national or global organisation with multiple layers, we can fit in with your requirements. Our main aim is to offer a flexible and cost effective model that adds value to your business regardless of how many offices you have and where your staff may be included.

Experts in agile and homeworking

Experts in agile and homeworking

We are well equipped to help with the move towards agile and home working and the obvious challenges that this creates.

Global reach

Global reach

As well as managing contracts across the UK, our team has experience in managing global rollouts. As any training and self-assessment process is generally delivered via an e-learning platform, all triage and consultations are completed remotely. Where there is a requirement for a face-to-face assessment, or for a remote assessment to be conducted in the local language, then we can engage our network of global assessors and ergonomists.

Ready to find out more?

Let’s talk. Simply fill out the contact form and we’ll get back to you with a price estimation as soon as possible.