Frequently asked questions
Contact Show all answers
How can I contact Posturite?
Opening hours: 9am-5pm Monday-Friday
Live chat: open the widget in the bottom right corner of every page to start a conversation.
Customer help centre: use our customer help centre to get your query to the right person quickly.
Products Show all answers
What is a 'fast buy' product?
A product with a 'fast buy' delivery option means that the item is stocked at our warehouse and should be with you within 3 working days. Please note that some 'fast buy' products share the same page as 'direct from our supplier' products on a longer lead time, so please ensure you double check the lead time information at the top each product page before you place your order.
What is a 'direct from our supplier' product?
A product with a 'direct from our supplier' delivery option means that the item is not stocked at our warehouse, but comes directly from our suppliers to you. The lead time of these products varies greatly depending on the supplier, so please ensure you double check the lead time information at the top each product page before you place your order.
What is a 'design your own' product?
A product with a 'design your own' delivery option means that you have the flexibility to fully customise your product to suit your needs. The lead time of these products varies greatly depending on the supplier and the customisations you make, so please ensure you double check the lead time information at the top each product page after choosing your options before you place your order.
Payments and pricing Show all answers
What payment methods do you accept?
We accept all major credit and debit card payments.
We also accept Purchase Order Numbers. Please see 'What is a purchase order number?' below
How does Posturite secure my personal and card details?
Posturite takes your personal security very seriously.
All your personal and card details are protected by 128 SSL encryption meeting PCI security standards.
PAYMENTS ARE SECURELY PROCESSED BY OUR TRUSTED THIRD PARTY STRIPE, WHO HANDLE TRANSACTIONS FOR OVER ONE MILLION BUSINESSES GLOBALLY. WE DO NOT HAVE ANY DIRECT ACCESS TO YOUR CARD DETAILS.
What is a purchase order number?
Purchase Order Numbers allow you to complete purchases without providing card details.
In many organisations a Purchase Order Number request has to be made before an order can be placed. By using a Purchase Order Number, everyone involved in the purchasing process can track the order by referring to the unique number as a standard reference.
Please check with your organisation whether they use Purchase Order Numbers before placing the order. We have no way of verifying every unique number, so a wrongly provided number will not allow us to complete your order.
Placing orders Show all answers
How do I place an order online?
Placing an order online is very simple.
Browse product category pages using the navigation bar at the top. From each category page you can click through to specific products where you will find detailed product information & photos, with options to add to basket.
Alternatively you can search a specific product using the search box at the bottom left of the navigation bar.
Once you have reached the product page, complete any customisation options available and then click the 'Add to Basket' button.
You can reach your basket to review your item any time from the top right of the screen. Once you have all your items, click 'Proceed to Checkout' to be taken to the secure checkout where you will provide your delivery, billing and payment details. You will also be given a summary before confirming your order.
Can I place an order over the phone?
Yes, we can take your order by phone Monday-Friday, 9am-5pm, by phoning +44 (0) 345 345 0010. We only accept payment via a credit or debit card and send a payment link via email so no card details are taken by us directly.
What information is required to place an order online?
We require a billing and delivery address. The billing address must match your card details. You can provide a different billing and delivery address if required.
We will need to securely take your payment details.
You will be shown a summary before you confirm your order.
How do I place an order if I need to be invoiced?
We will always provide an invoice with your order.
What happens once I have placed my order?
You should be sent a confirmation email with a summary shortly after confirming your order. If you do not receive one within a few hours, please contact us.
We will then send you an invoice and contact you with any special delivery requirements, such as home visit chair or desk set-up.
Can I track my order?
Yes. You can check the progress of your order with our online order tracker.
Account set up Show all answers
How do I set up an account?
You can create an account from here. You will also be given the option to create an account during checkout, if you do not have one already.
What are the benefits of setting up an account?
- Proceed through checkout faster when making a purchase
- Check the status of orders
- View past orders
- Make changes to your account information
- Change your password
- Store alternative addresses (for shipping to different business addresses)
We take your privacy very seriously. We will never spam you or pass on your details to third parties. We will not send you promotional offers unless you sign up to our newsletter.
I make a lot of orders for ergonomic goods. Can you offer me discounts?
Yes, we can offer discounts to regular customers making bulk orders. To find out more contact us on +44 (0) 345 345 0010 (9am-5pm, Monday-Friday).
Once I have set up an account can I change my details?
Yes. Sign into your account with your email and password and you can manage all your details.
Can I purchase without setting up an account?
Yes we provide this facility. Setting up an account is entirely optional.
However we recommend setting up an account so that your address details can be securely saved (SSL data encryption) in order to save time on future purchases. We also take your privacy very seriously and will never spam or give your details away to third parties.
Courier delivery service Show all answers
How long does delivery take?
Each item has different estimated lead times which are displayed below the 'Add To Basket' button on the respective product page. For our standard courier service, we cannot specify a specific time for delivery.
For chairs and desks you can choose our delivery, installation and set up service (see separate FAQ section) that allows you to specify a delivery date and time.
How much does shipping cost?
For all shipping charges, please visit our delivery page.
Can you ship items outside the UK?
Yes, we can ship to most countries. Please see our delivery page for international shipping charges.
Do you deliver to PO Box addresses?
Unfortunately we’re unable to deliver to PO Box addresses, as all orders require a signature.
Will I be charged import duties for overseas orders?
All our orders are delivered Delivery At Place (DAP). Should your order be subject to customs or import duties, these will be charged once the parcel reaches its destination country. These charges must be paid by you, the recipient.
Unfortunately, we have no control over these charges, and cannot tell you what the cost will be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for more information prior to placing your order.
You are also responsible for providing any information required by customs to ensure the goods are cleared.
Posturite cannot be held responsible should local customs authorities wish to confiscate any items or charge any import duty, and we cannot be held accountable for delays in customs clearance.
Do you provide weekend services?
Standard delivery is Monday-Friday; Saturday may be available at an extra charge. Please contact us for special arrangements.
Do you supply next day delivery?
We process most orders within 24 hours of receiving them. If we hold your item(s) in stock, they are sent to our courier on a 24-hour delivery service. Unfortunately we can't guarantee a next day service currently.
Will the delivery courier move my items upstairs/into another room?
Delivery will be made by courier to the ground floor entrance. They are not insured to carry equipment beyond this.
Can you set up my chair and/or desk at my home or place of work?
Yes, we can assemble and set up your chair and/or desk at the time of delivery with our delivery, installation and set up service. See the next FAQ section for details.
Delivery, installation and set up Show all answers
How much is the full delivery, set up and installation service?
Please see our delivery options page for pricing and further information.
Can we offer delivery, installation and set up to all locations?
We can offer delivery, installation and setup to UK Mainland* and Isle of Wight (surcharges apply) only. *Not available in Highlands and Islands, Northern or Republic of Ireland.
Can you choose a delivery date and time?
Yes, a 3-hour delivery slot can be chosen using Product Care’s booking portal.
What is the lead time from point of order to delivery and set up?
Typically 2-5 days for stock chairs and desks. Please be aware that each item has different estimated lead times which are displayed below the 'Add To Basket' button on the respective product page.
Do you take away and recycle packaging?
Yes, with the delivery, set up and installation service we take away and recycle all packaging as standard.
What further support and aftercare do you offer?
We will provide you with an introductory pamphlet with access to our online product help hub, where you can find how-to video set up and familiarisation guides - as well as live chat and a support number to speak to our DSE team.
What if I'm happy to assemble and set up my own chair or desk?
There is no obligation to use our full delivery and set up service. You can also choose to have your chair or desk delivered by courier for self assembly and set up.
You'll have access to our online product help hub, where you'll find how-to video assembly guides and advice to get you comfortably positioned - as well as live chat and a support number to speak to our DSE team.
Please see our delivery options page for more information.
What if I choose to set up my own chair or desk and then can't figure out how to do it?
Returns Show all answers
What is your return policy?
Please visit our returns and refunds page for more information.
What happens if my item is damaged or faulty?
In the very unlikely event the item is faulty we will collect it, handle all delivery charges, and either refund it or provide you with a replacement. Please let us know within the 14-day cooling off period to ensure a valid claim.
Assessments Show all answers
How do I arrange a workstation assessment?
We have workstation assessors all over the UK.
You can book a variety of DSE and vehicle assesments online. Please see our assessments section for the full list of assessments we offer.