Returns and refunds
Our 30 day money back guarantee does not affect your statutory rights, in particular any right you have to return goods under the Consumer Contracts Regulations 2013.
Consumer Contracts Regulations 2013
Under this legislation you have the right to cancel your order for any item bought on this website for a full refund. This does not apply to bespoke items which are clearly marked as ‘non-returnable’ within the 'Delivery & Returns' section on each product page.
If your order consists of multiple goods, the 14 days starts from when you receive the last item in your order.
To cancel, email [email protected], call +44 (0) 345 345 0010, use our contact us form, or get in touch via live chat. Please ensure you include your order number, name, address, details of the order you wish to cancel and, where available, your phone number and email address.
You can cancel anytime from placing your order up to the end of a period of 14 days after you take possession of the goods (or in the case of a multiple order, the last part of the order). Please make it clear when you cancel that you are cancelling under the Consumer Contracts Regulations 2013.
Please ensure you take reasonable care of the goods, as we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.
If you decide to cancel, you should return the goods to us at your cost within 30 days of such cancellation, following our returns procedure. We will reimburse you the amount in relation to goods to which cancellation rights apply, by the method used to pay for the original transaction, within 14 days from when we receive the goods. This includes the standard cost of delivery for the goods only, so if you opted for a more expensive delivery option, you will need to pay the difference.
For more information about cancellations, returns & refunds, please read our terms & conditions.