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Careers at Posturite

Customer Service Advisor

We are looking for someone able to process customer orders accurately and efficiently whilst providing support and guidance to internal and external customers to achieve a swift resolution.

This is a 6 month temporary contact with view to permanent.

Applicants must have previous experience in a similar role along with strong Microsoft Office skills and the ability to use multiple systems.

We offer a competitive salary and a great place to work. This role will be split between home working and office attendance subject to COVID restrictions.

Duties:

  • Answer all contact via email & phone promptly ensuring accurate information is provided and the customer’s enquiry is resolved professionally.
  • Regularly update customers on the progress of their enquiry or order until completion.
  • Ensure all customer account information and order details are accurately recorded on the required systems.
  • Accurately process returns, credits and replacements in line with company policy
  • Monitor and clear Back Order and Returns Reports to ensure deadlines are met.
  • Promptly respond to enquiries from the sales teams to ensure prompt resolution.
  • Build strong relationships with customers and Posturite staff through regular communication.
  • Deliver the expected daily individual work output to achieve team objectives.

If you are interested in applying for this position, please contact Trish Riley on 07500 332147 or email your CV and a covering letter to [email protected].


Our employees

We recognise that we are only as good as the staff we employ and that our success is due to the quality and team spirit of our employees. We know that people make it happen and that is the essence of our vision for the company. We expect our staff to be passionate about their jobs and to enjoy their work.

Due to our continuing expansion, we are on the look-out for new team members both at our head office and in the field.

The customer service, buying, finance, administration, marketing, software development, warehouse and manufacturing teams are based at our head office close to Berwick station in the beautiful South Downs National Park.

Members of our regionally-based sales and account management teams are the front line of our business. They look after work station assessments, provide customers with advice and training on ergonomic products and ensure that chairs, desks and other items of equipment are properly adjusted for the customer’s personal comfort once delivered. In-depth product and DSE assessor training is given to all new team members who are responsible for sourcing new clients and arranging presentations.

Posturite has been awarded coveted Investor in People status, joining an exclusive group of UK employers eligible to use and display the sought-after Investor in People logo and plaque.

The award is a huge feather in the cap for our 100-plus employees across the country, many of whom were interviewed by the Investor in People Assessor when he spent several days with us.

At the end of the lengthy report, the examining panel expressed their delight with the outcome. They wrote: "It is great to read of a strong, collaborative team, united and working with senior leaders to achieve clear goals and objectives in a supportive environment. Clearly a company to be proud of and one in which everyone wants to contribute to its success."


Privacy notice

Our Privacy Notices let you know how we collect, process and store personal data about you. Our Recruitment Privacy Notice is available for all job applicants to view, we also have a separate Consultant Privacy Notice for our consultants.

These Privacy Notices reflect our commitment to processing your personal data appropriately and lawfully in accorance with the UK Data Protection Act 2018 and UK GDPR.

Processing for the purpose of these Privacy Notices includes collecting, handling, storing, sharing, accessing, using, transferring and disposing of the information.

If you are unable to view the appropriate Privacy Notice, please contact us by email at [email protected] or by telephone on 01323 874278.