Trish Riley

Trish Riley
Recruitment Adviser
+44 (0) 1323 874278
[email protected]

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Current job vacancies

Installation Technicians - Sevenoaks

This role involves supporting our clients and our field-based employees with product installations, repairs, audits, training and other technical duties. The role requires significant travelling to customer homes and office buildings to build equipment or troubleshoot or fix existing problems with existing products. Applicants must have a full driving licence and willingness to travel with practical skills.


Managed Service Coordinator (12 months temp maternity cover position)

We are looking for applicants with excellent IT skills and an aptitude to learn our on line systems quickly as well as strong administration skills. Hybrid working available.

Key Tasks:

  • Give first line support to our managed service customers
  • Maintain and update all relevant Customer Relationship Management information
  • Prepare and send proposals to customers
  • Liaise with the relevant software technical team, Posturite contacts for the successful implementation of managed service contracts
  • Administer the time tracking system to support accurate invoicing
  • Assist with testing and roll out of new systems
  • Process orders from customers
  • Prepare invoices and issue to customers
  • Manage monthly reporting
  • Ongoing management and maintenance of managed service contracts

Customer Service Adviser

We are looking for an enthusiastic person who is able to process customer orders accurately and efficiently whilst providing support and guidance to internal and external customers to achieve a swift resolution.

Applicants must have previous experience in an administration role along with strong Microsoft Office skills and the ability to use multiple systems. Some hybrid working available after an initial training period.

Duties:

  • Answer all contact (via email, phone, post) promptly ensuring accurate information is provided and the customer’s enquiry is resolved professionally or where necessary directed to the appropriate department.
  • Regularly update customers on the progress of their enquiry or order until completion.
  • Escalate non-standard customer situations and difficult cases to the Team Leader promptly.
  • Ensure all customer account information and order details are accurately recorded on the required systems.
  • Liaise with the Purchasing Team to ensure lead-times are communicated to customers and field management.
  • Accurately process returns, credits and replacements in line with company policy.
  • Monitor and clear Back Order and Returns Reports to ensure deadlines are met.
  • Promptly respond to enquiries from Account Managers, finding a resolution or where appropriate directing their enquiry to the relevant department.
  • Support the Customer Service Team in engaging and building strong relationships with customers and Posturite staff through regular communication.
  • Deliver the expected daily individual work statistics to the Team Leader and support the customer service team in achieving all objectives.
  • Follow policies and procedures consistently and diligently, reporting any breach to your team leader.
  • Complete any other related tasks as directed.

Our employees

We recognise that we are only as good as the staff we employ and that our success is due to the quality and team spirit of our employees. We know that people make it happen and that is the essence of our vision for the company. We expect our staff to be passionate about their jobs and to enjoy their work.

The customer service, buying, finance, administration, marketing and software development teams are based at our head office close to Berwick station in the beautiful South Downs National Park.

Members of our regionally-based sales and account management teams are the front line of our business. They look after work station assessments, provide customers with advice and training on ergonomic products and ensure that chairs, desks and other items of equipment are properly adjusted for the customer’s personal comfort once delivered. In-depth product and DSE assessor training is given to all new team members who are responsible for sourcing new clients and arranging presentations.


Privacy notice

Our Privacy Notices let you know how we collect, process and store personal data about you. Our Recruitment Privacy Notice is available for all job applicants to view, we also have a separate Consultant Privacy Notice for our consultants.

These Privacy Notices reflect our commitment to processing your personal data appropriately and lawfully in accorance with the UK Data Protection Act 2018 and UK GDPR.

Processing for the purpose of these Privacy Notices includes collecting, handling, storing, sharing, accessing, using, transferring and disposing of the information.

If you are unable to view the appropriate Privacy Notice, please contact us by email at [email protected] or by telephone on 01323 874278.